Salesforce ARCHIVE

When getting ready to ink the normal 3-year deal with your Salesforce rep, you need to safely navigate your Salesforce support options: once you sign then you are locked in for the full 3-year term! That’s right, if you…

A successful Salesforce CRM adoption program depends on many factors but the first hurdle is to identify those key but basic CRM features which must be achieved within the first 3-6 months. These may be more basic than you…

My previous post, Salesforce New Support Model Falls Short, generated a lot of attention at the highest levels of Salesforce management today culminating in a very good working teleconference with their Sr. VP of Global Support – Dean Robison….

Salesforce has rolled out their new and improved support model but unfortunately it falls short and is now angering users, especially Salesforce System Administrators like myself who depend on the service to offload user support requests. Before, if you…

Introducing new technology within any organization faces adoption challenges from the user community for a variety of reasons but a major barrier can be just the learning process of how to use the new technology without disrupting or destroying…

A knowledge based site would be any site that provided knowledge rather than primarily selling products or providing entertainment. This is a wide classification and encompasses media, content, reference, research or any site that communicates knowledge on specific subjects…