The Digium Switchvox VoIP solution truly eclipses the Cisco CallManager in technology features, price and ease of installation for roll-outs of 400 or fewer phones (current limitation but Digium is rolling out a 1,000 phone unit soon). This conclusion…

As a CEO or other senior executive overseeing IT, are you experiencing any of the following situations? The IT Department is not responsive and viewed with disdain by staff? Complaints of poor IT customer service? IT projects bogging down…

Takeaway: Emerging technologies are re-shaping the role of the CIO in every industry. A panel of CIOs at a recent technical symposium share their views and predictions. At the Oct 29th Technical Symposium at the Santa Clara Convention Center,…

A successful Salesforce CRM adoption program depends on many factors but the first hurdle is to identify those key but basic CRM features which must be achieved within the first 3-6 months. These may be more basic than you…

Recently my tech team at L.N. Curtis & sons completely redesigned the corporate e-commerce site – www.lncurtis.com: LNCurtis.com is the premier provider of fire fighter, police supply, tactical gear, emergency response equipment, and wildland fire fighting equipment since 1929. For…

CIOs in general are very courageous people – who else would willingly attempt to support the run-away train of business on sometimes faulty infrastructure while wearing a red cape and wishing they too were devilishly handsome or beautiful? Well,…

Finding a great Linux System Administrator to care and feed your Linux web farm and server infrastructure is like striking the Mother Lode because we all know what it’s like when your key web server(s) crash and all the…

My previous post, Salesforce New Support Model Falls Short, generated a lot of attention at the highest levels of Salesforce management today culminating in a very good working teleconference with their Sr. VP of Global Support – Dean Robison….

Salesforce has rolled out their new and improved support model but unfortunately it falls short and is now angering users, especially Salesforce System Administrators like myself who depend on the service to offload user support requests. Before, if you…

In dealing with an offshore development company with difficult timezone differences (a whopping 12.5 hours), it became crystal clear there are two vital customer service tips: Always respond to a customer’s email within 24 hours: there is nothing worse…