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	<title>Real-World Information Systems Management</title>
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	<link>http://timblairwhite.com</link>
	<description>By Tim White: Hard-won Knowledge from a CIO</description>
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		<title>Real-World Information Systems Management</title>
		<link>http://timblairwhite.com</link>
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		<title>Excellent Linux System Administration &#8211; Reliable Penguin</title>
		<link>http://timblairwhite.com/2012/05/11/excellent-linux-system-administration-reliable-penguin/</link>
		<comments>http://timblairwhite.com/2012/05/11/excellent-linux-system-administration-reliable-penguin/#comments</comments>
		<pubDate>Sat, 12 May 2012 03:15:23 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Corporate Computing Infrastructures]]></category>
		<category><![CDATA[Outsourcing Advice]]></category>
		<category><![CDATA[Private/Cloud Data Centers]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=732</guid>
		<description><![CDATA[Finding a great Linux System Administrator to care and feed your Linux web farm and server infrastructure is like striking the Mother Lode because we all know what it&#8217;s like when your key web server(s) crash and all the corporate management eyes turn on you to move heaven and earth to get all systems back [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=732&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Reliable Penguin</media:title>
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		<item>
		<title>Salesforce Acts Fast to Fix Support Model</title>
		<link>http://timblairwhite.com/2012/04/26/salesforce-acts-fast-to-fix-support-model/</link>
		<comments>http://timblairwhite.com/2012/04/26/salesforce-acts-fast-to-fix-support-model/#comments</comments>
		<pubDate>Fri, 27 Apr 2012 02:18:01 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[CRM System Adoptions]]></category>
		<category><![CDATA[Customer Service Operations]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[SFDC]]></category>
		<category><![CDATA[SFDC Premier Support]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=658</guid>
		<description><![CDATA[My previous post, Salesforce New Support Model Falls Short, generated a lot of attention at the highest levels of Salesforce management today culminating in a very good working teleconference with their Sr. VP of Global Support &#8211; Dean Robison. You may be interested to understand the reasoning behind the recent support model update: Users who [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=658&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">SFDC</media:title>
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		<item>
		<title>Salesforce New Support Model Falls Short</title>
		<link>http://timblairwhite.com/2012/04/25/salesforce-new-support-model-falls-short/</link>
		<comments>http://timblairwhite.com/2012/04/25/salesforce-new-support-model-falls-short/#comments</comments>
		<pubDate>Wed, 25 Apr 2012 18:27:49 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[CRM System Adoptions]]></category>
		<category><![CDATA[Customer Service Operations]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[SFDC]]></category>
		<category><![CDATA[SFDC Premier Support]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=641</guid>
		<description><![CDATA[Salesforce has rolled out their new and improved support model but unfortunately it falls short and is now angering users, especially Salesforce System Administrators like myself who depend on the service to offload user support requests. Before, if you had Premier Support, anyone in the Org could call and get a support rep on the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=641&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">timblairwhite</media:title>
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			<media:title type="html">SFDC</media:title>
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		<title>Customer Service Tip #1 &#8211; Providing a Comfortable Knowingness</title>
		<link>http://timblairwhite.com/2011/10/18/customer-service-tip-1-providing-a-comfortable-knowingness/</link>
		<comments>http://timblairwhite.com/2011/10/18/customer-service-tip-1-providing-a-comfortable-knowingness/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 19:40:13 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Customer Service Operations]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=593</guid>
		<description><![CDATA[In dealing with an offshore development company with difficult timezone differences (a whopping 12.5 hours), it became crystal clear there are two vital customer service tips: Always respond to a customer&#8217;s email within 24 hours: there is nothing worse than having your emails ignored by a service provider. Did they get the email? Was it [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=593&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Salesforce.com Value Proposition</title>
		<link>http://timblairwhite.com/2011/05/12/salesforce-com-value-proposition/</link>
		<comments>http://timblairwhite.com/2011/05/12/salesforce-com-value-proposition/#comments</comments>
		<pubDate>Fri, 13 May 2011 03:24:30 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[CRM System Adoptions]]></category>
		<category><![CDATA[IT Management]]></category>
		<category><![CDATA[IT Project Management & Oversight]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[SFDC]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=566</guid>
		<description><![CDATA[Introducing new technology within any organization faces adoption challenges from the user community for a variety of reasons but a major barrier can be just the learning process of how to use the new technology without disrupting or destroying existing work flows. Prior to 1868 there was no usable typewriter in existence and thus communication [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=566&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>4</slash:comments>
	
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		<title>Domain vs Page Backlinks</title>
		<link>http://timblairwhite.com/2011/03/30/domain-vs-page-backlinks/</link>
		<comments>http://timblairwhite.com/2011/03/30/domain-vs-page-backlinks/#comments</comments>
		<pubDate>Thu, 31 Mar 2011 04:18:32 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Web Technology Solutions]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=553</guid>
		<description><![CDATA[A domain backlink links to your site&#8217;s domain (e.g. www.acme.com) and a page backlink links directly to a specific page within the domain, like a product or article page.  Martin Spiek Chief Search Officer of DEP Labs gives a great answer to &#8220;What is the value of domain vs page backlinks?&#8221;: It really depends on [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=553&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">timblairwhite</media:title>
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			<media:title type="html">Web Links</media:title>
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		<item>
		<title>IT Dept Triumphs</title>
		<link>http://timblairwhite.com/2011/01/05/it-dept-triumphs/</link>
		<comments>http://timblairwhite.com/2011/01/05/it-dept-triumphs/#comments</comments>
		<pubDate>Wed, 05 Jan 2011 16:21:41 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[IT Management]]></category>
		<category><![CDATA[IT Project Management & Oversight]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=534</guid>
		<description><![CDATA[At the beginning of every new year I review the past year&#8217;s triumphs and hurdles to not only correctly acknowledge what was accomplished but to layout the IT strategic plan for the new year. One of the key reasons IT is so mis-understood or not recognized by upper management is that no one really knows [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=534&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">timblairwhite</media:title>
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		<title>New Ecommerce Site Integrated with Infor ERP</title>
		<link>http://timblairwhite.com/2011/01/02/ecommerce-site-integrated-infor-erp/</link>
		<comments>http://timblairwhite.com/2011/01/02/ecommerce-site-integrated-infor-erp/#comments</comments>
		<pubDate>Sun, 02 Jan 2011 21:55:32 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Corporate Computing Infrastructures]]></category>
		<category><![CDATA[Web Technology Solutions]]></category>
		<category><![CDATA[Infor]]></category>
		<category><![CDATA[SXe]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=513</guid>
		<description><![CDATA[Upon taking up my new post as Director of Technology with L.N. Curtis &#38; sons in March of 2010, one of my mandates was to debug a 2.5 year e-commerce project that had stalled.  This was a vital project as the company did not yet have an e-commerce site and was therefore missing out on [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=513&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>3</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">timblairwhite</media:title>
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		<media:content url="http://timblairwhite.files.wordpress.com/2011/01/t4h-homepage.jpg?w=300" medium="image">
			<media:title type="html">Tools 4 Heroes Homepage</media:title>
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		<item>
		<title>Harnessing User Requests With The Best Online Ticketing System &#8211; Zendesk</title>
		<link>http://timblairwhite.com/2010/11/20/harnessing-user-requests-with-the-best-online-ticketing-system/</link>
		<comments>http://timblairwhite.com/2010/11/20/harnessing-user-requests-with-the-best-online-ticketing-system/#comments</comments>
		<pubDate>Sun, 21 Nov 2010 05:34:45 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Strategic Technology Adoptions]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[Zendesk]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=504</guid>
		<description><![CDATA[In taking up the reins of my new technology directorship at L.N. Curtis &#38; sons, I was confronted with the fact that the IT Dept had absolutely no ticketing system for over 160 users spread across 10 offices.  Requests came in by email which went to all IT staff and by direct phone calls to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=504&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://timblairwhite.com/2010/11/20/harnessing-user-requests-with-the-best-online-ticketing-system/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">timblairwhite</media:title>
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		<title>New Governing Website Goes Live</title>
		<link>http://timblairwhite.com/2010/05/20/new-governing-website-goes-live/</link>
		<comments>http://timblairwhite.com/2010/05/20/new-governing-website-goes-live/#comments</comments>
		<pubDate>Fri, 21 May 2010 04:50:41 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Web Development & Operations]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=406</guid>
		<description><![CDATA[The newly designed and updated Governing website was launched recently by the eRepublic technology team  – www.governing.com: Governing.com connects America’s leaders by providing intelligence and analysis on management, policy and politics to help guide and inspire innovative leaders across state and local government. This was the fifth site to launch on the new web content [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&#038;blog=8467758&#038;post=406&#038;subd=timblairwhite&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Governing Article</media:title>
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			<media:title type="html">Governing Book</media:title>
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