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	<title>Real-World Information Systems Management</title>
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	<link>http://timblairwhite.com</link>
	<description>By Tim White: Hard-won Knowledge from an IT Executive</description>
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		<title>Real-World Information Systems Management</title>
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		<title>Customer Service Tip #1 &#8211; Providing a Comfortable Knowingness</title>
		<link>http://timblairwhite.com/2011/10/18/customer-service-tip-1-providing-a-comfortable-knowingness/</link>
		<comments>http://timblairwhite.com/2011/10/18/customer-service-tip-1-providing-a-comfortable-knowingness/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 19:40:13 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=593</guid>
		<description><![CDATA[In dealing with an offshore development company with difficult timezone differences (a whopping 12.5 hours), it became crystal clear there are two vital customer service tips: Always respond to a customer&#8217;s email within 24 hours: there is nothing worse than having your emails ignored by a service provider. Did they get the email? Was it [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=593&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Salesforce.com Value Proposition</title>
		<link>http://timblairwhite.com/2011/05/12/salesforce-com-value-proposition/</link>
		<comments>http://timblairwhite.com/2011/05/12/salesforce-com-value-proposition/#comments</comments>
		<pubDate>Fri, 13 May 2011 03:24:30 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[IT Management]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Tools]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=566</guid>
		<description><![CDATA[Introducing new technology within any organization faces adoption challenges from the user community for a variety of reasons but a major barrier can be just the learning process of how to use the new technology without disrupting or destroying existing work flows. Prior to 1868 there was no usable typewriter in existence and thus communication [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=566&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>4</slash:comments>
	
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		<title>Domain vs Page Backlinks</title>
		<link>http://timblairwhite.com/2011/03/30/domain-vs-page-backlinks/</link>
		<comments>http://timblairwhite.com/2011/03/30/domain-vs-page-backlinks/#comments</comments>
		<pubDate>Thu, 31 Mar 2011 04:18:32 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=553</guid>
		<description><![CDATA[A domain backlink links to your site&#8217;s domain (e.g. www.acme.com) and a page backlink links directly to a specific page within the domain, like a product or article page.  Martin Spiek Chief Search Officer of DEP Labs gives a great answer to &#8220;What is the value of domain vs page backlinks?&#8221;: It really depends on [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=553&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>IT Dept Triumphs</title>
		<link>http://timblairwhite.com/2011/01/05/it-dept-triumphs/</link>
		<comments>http://timblairwhite.com/2011/01/05/it-dept-triumphs/#comments</comments>
		<pubDate>Wed, 05 Jan 2011 16:21:41 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[IT Management]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=534</guid>
		<description><![CDATA[At the beginning of every new year I review the past year&#8217;s triumphs and hurdles to not only correctly acknowledge what was accomplished but to layout the IT strategic plan for the new year. One of the key reasons IT is so mis-understood or not recognized by upper management is that no one really knows [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=534&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>New Ecommerce Site Integrated with Infor ERP</title>
		<link>http://timblairwhite.com/2011/01/02/ecommerce-site-integrated-infor-erp/</link>
		<comments>http://timblairwhite.com/2011/01/02/ecommerce-site-integrated-infor-erp/#comments</comments>
		<pubDate>Sun, 02 Jan 2011 21:55:32 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=513</guid>
		<description><![CDATA[Upon taking up my new post as Director of Technology with L.N. Curtis &#38; sons in March of 2010, one of my mandates was to debug a 2.5 year e-commerce project that had stalled.  This was a vital project as the company did not yet have an e-commerce site and was therefore missing out on [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=513&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">timblairwhite</media:title>
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			<media:title type="html">Tools 4 Heroes Homepage</media:title>
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		<title>Harnessing User Requests With The Best Online Ticketing System &#8211; Zendesk</title>
		<link>http://timblairwhite.com/2010/11/20/harnessing-user-requests-with-the-best-online-ticketing-system/</link>
		<comments>http://timblairwhite.com/2010/11/20/harnessing-user-requests-with-the-best-online-ticketing-system/#comments</comments>
		<pubDate>Sun, 21 Nov 2010 05:34:45 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Tools]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=504</guid>
		<description><![CDATA[In taking up the reins of my new technology directorship at L.N. Curtis &#38; sons, I was confronted with the fact that the IT Dept had absolutely no ticketing system for over 160 users spread across 10 offices.  Requests came in by email which went to all IT staff and by direct phone calls to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=504&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">timblairwhite</media:title>
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		<title>New Governing Website Goes Live</title>
		<link>http://timblairwhite.com/2010/05/20/new-governing-website-goes-live/</link>
		<comments>http://timblairwhite.com/2010/05/20/new-governing-website-goes-live/#comments</comments>
		<pubDate>Fri, 21 May 2010 04:50:41 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Announcements]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=406</guid>
		<description><![CDATA[The newly designed and updated Governing website was launched recently by the eRepublic technology team  – www.governing.com: Governing.com connects America’s leaders by providing intelligence and analysis on management, policy and politics to help guide and inspire innovative leaders across state and local government. This was the fifth site to launch on the new web content [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=406&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Governing Home Page</media:title>
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			<media:title type="html">Governing Blogs</media:title>
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		<title>Technology Visions for Knowledge Based Sites</title>
		<link>http://timblairwhite.com/2010/01/21/technology-visions-for-knowledge-based-sites/</link>
		<comments>http://timblairwhite.com/2010/01/21/technology-visions-for-knowledge-based-sites/#comments</comments>
		<pubDate>Thu, 21 Jan 2010 21:39:38 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=312</guid>
		<description><![CDATA[A knowledge based site would be any site that provided knowledge rather than primarily selling products or providing entertainment.  This is a wide classification and encompasses media, content, reference, research or any site that communicates knowledge on specific subjects or topics. The Internet has become the great knowledge provider given the plethora of sites providing [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=312&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>4</slash:comments>
	
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			<media:title type="html">timblairwhite</media:title>
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			<media:title type="html">Minority Report</media:title>
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			<media:title type="html">eRepublic Matrix</media:title>
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			<media:title type="html">PlumBenefitsThumb</media:title>
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			<media:title type="html">Bookmark Technology Visions for Knowledge Based Sites</media:title>
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		<title>The Right Stuff &#8211; Why Some IT Teams Succeed?</title>
		<link>http://timblairwhite.com/2009/12/31/the-right-stuff/</link>
		<comments>http://timblairwhite.com/2009/12/31/the-right-stuff/#comments</comments>
		<pubDate>Thu, 31 Dec 2009 19:27:51 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[IT Management]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=289</guid>
		<description><![CDATA[&#160; The last day of the year has dawned and I was struck by a fundamental question as an IT executive: &#8220;What makes some IT teams really excel and succeed where others fail?&#8221; This thought came to me as I reflected on the huge successes this year with my own team of 12 staff - [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=289&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
		<media:content url="" medium="image">
			<media:title type="html">timblairwhite</media:title>
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		<title>Navigator Alchemy</title>
		<link>http://timblairwhite.com/2009/12/28/navigator-alchemy/</link>
		<comments>http://timblairwhite.com/2009/12/28/navigator-alchemy/#comments</comments>
		<pubDate>Mon, 28 Dec 2009 23:27:21 +0000</pubDate>
		<dc:creator>timblairwhite</dc:creator>
				<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://timblairwhite.com/?p=260</guid>
		<description><![CDATA[&#160; In my previous post, Navigator Product Launch, I detailed the project scope and features of the new Navigators from a high level.  This post will detail the technical alchemy used to pull the whole system together. The new Navigators were completely re-designed and re-built from the ground up on the in-house developed proprietary CMS [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=timblairwhite.com&amp;blog=8467758&amp;post=260&amp;subd=timblairwhite&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Navigator Node Mesh</media:title>
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			<media:title type="html">Navigator System</media:title>
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