Comments for Tim Blair White http://timblairwhite.com Fri, 30 Sep 2016 04:37:55 +0000 hourly 1 Comment on New Ecommerce Site Integrated with Infor ERP by Tim Blair White http://timblairwhite.com/ecommerce-site-integrated-infor-erp/#comment-681 Fri, 30 Sep 2016 04:37:55 +0000 http://timblairwhite.com/?p=513#comment-681 The eCommerce site was a custom developed .NET solution. Since then we have migrated to NetSuite ERP and are about to replace the site with a NetSuite Suite Commerce Advanced eCommerce solution.

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Comment on New Ecommerce Site Integrated with Infor ERP by Jay Morris http://timblairwhite.com/ecommerce-site-integrated-infor-erp/#comment-616 Wed, 20 Jul 2016 16:43:16 +0000 http://timblairwhite.com/?p=513#comment-616 I would like to know or understand if your story is detailing your integration to the current Volusion store that this website now uses for its shopping cart? If I understand correctly you referenced being a fan of SAAS solutions, but had chosen a different path originally.
I myself am charged with a Storefront integration on a SX Enterprise platform, and have yet to find a solution that does a better job (referring to live pricing, customer account detail, and multiple warehouse inventory’s) at the same level as Infors Storefront solution.

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Comment on Digium Switchvox VoIP Eclipses Cisco CallManager by timblairwhite http://timblairwhite.com/digium-switchvox-voip-eclipses-cisco-callmanager/#comment-23 Fri, 14 Feb 2014 17:11:31 +0000 http://timblairwhite.com/?p=956#comment-23 Good question! I should have clarified that some features are not available on the Switchboard when using a Cisco phone: any status (available, do-not-disturb, away, etc.) changes on the Switchboard do not show up on the Cisco; putting your Cisco phone into do-not-disturb is not shown on the Switchboard; the Cisco phone is not capable of reflecting when the user is logged into or out of a queue via the Switchboard. These are actually minor issues with using the Cisco phones.

In my environment we use Digium phones where users make a lot of calls and have kept some Cisco phones in areas with less phone traffic. The Cisco phones have these disadvantages: they require a TFT server to download their flat file configurations when they reset and this can be a real pain because the config files must be manually created and maintained; no paging over the phone; no directory of users on the phone; no distinctive ringing to identify queue calls vs internal calls; no HD voice on internal calls. The HD quality when Digium-to-Digium phone is impressive.

Overall I am quite pleased with the Digium phones and recommend using them wherever possible.

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Comment on Digium Switchvox VoIP Eclipses Cisco CallManager by Eugene “Arcticrobot” Mazur http://timblairwhite.com/digium-switchvox-voip-eclipses-cisco-callmanager/#comment-22 Mon, 10 Feb 2014 20:43:21 +0000 http://timblairwhite.com/?p=956#comment-22 Could you please explain “They do not integrate with Switchboard”. As far as I understand you have full control via Switchboard no matter what phone you are using. 3rd party phones in this scenario are just a little dumber and mostly do audio handling functionality, but who wants phone functionality if you have everything in your Switchboard and can get to things quicker.

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Comment on How to Effectively Pitch Your Product or Service to a CIO by Debbie Boucher http://timblairwhite.com/how-to-effectively-pitch-your-product-or-service-to-a-cio/#comment-24 Fri, 03 May 2013 18:26:27 +0000 http://timblairwhite.com/?p=1245#comment-24 Tim, love this article. As an avid cold caller . . . it’s great getting the perspective from the prospective customer . . .i.e., CIO . . . on what works and what doesn’t!

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Comment on The Cloud Rush for Cloud Services Leaves On-Premise Solutions in the Dust? by Andrew Paton http://timblairwhite.com/the-cloud-rush-for-cloud-services-leaves-on-premise-solutions-in-the-dust/#comment-25 Fri, 05 Apr 2013 22:25:44 +0000 http://timblairwhite.com/?p=1327#comment-25 Outsourcing or buying cloud services is not really the difficult part. To me the benefits are obvious, particularly if you are facing a significant infrastructure uplift program. My personal experience is that the real concern surrounds the contract detail and what happens when services do not deliver. Financial penalties are one thing but this falls short if you still have a critical service that remains inoperable over a period of time. Yes, sure they’ll pay you some money or give you a credit, but all I really want is that service to be up and operational. My recommendation is to critically scrutinise any cloud service provider to be sure the services you are after are really their specialities or core service offering. Dig into all of the services you want to buy, talk to existing clients and write in clauses to determine what happens if a service does not deliver.

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Comment on Domain vs Page Backlinks by TJ http://timblairwhite.com/domain-vs-page-backlinks/#comment-12 Sun, 31 Mar 2013 19:02:31 +0000 http://timblairwhite.com/?p=553#comment-12 I’m just in the process of building a site and researching about backlinks, I didn’t realise it’s as complicated as it is, I did understand that all backlinks are not equal but not the complexity of how each backlink’s strength is measured, thank you for the great info!

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Comment on Business Value of a Consulting CIO by eyetdk http://timblairwhite.com/business-value-of-a-consulting-cio/#comment-19 Fri, 23 Nov 2012 17:26:18 +0000 http://timblairwhite.com/?p=940#comment-19 Reblogged this on Eyetdk's Blog and commented:
The Consulting CIO steps up when the need and budget doesn’t justify a full time CIO, not a bad way to ensure strategic focus and a way in for EA to be practiced in small to mid size companies 🙂

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Comment on Digium Switchvox VoIP Eclipses Cisco CallManager by timblairwhite http://timblairwhite.com/digium-switchvox-voip-eclipses-cisco-callmanager/#comment-21 Wed, 14 Nov 2012 18:54:57 +0000 http://timblairwhite.com/?p=956#comment-21 Overall I have found the Call Center features to be more robust than expected and for most businesses in the SMB space it should suffice. However, the Switchvox approach to Call Queues and IVRs is cumbersome when setting up complex scenarios: inability to copy Queues/IVRs and needing to setup many Queues and IVRs for single applications.

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Comment on Digium Switchvox VoIP Eclipses Cisco CallManager by Bill Pautler http://timblairwhite.com/digium-switchvox-voip-eclipses-cisco-callmanager/#comment-20 Wed, 14 Nov 2012 15:03:53 +0000 http://timblairwhite.com/?p=956#comment-20 Tim, I am a Digium Switchvox dealer, so my opinion should be looked at with a grain of salt. That said our company has tried to represent only the best systems on the market and we constantly evaluate new offerings. The Switchvox is an awesome phone system. I love the fact that on the 355 you can record up to 20 simultaneous calls. As you said if you have a large high volume call center this is not your product, but In the SMB space, it probably fits 80% of our customers and does so at a very price conscious entry point with reasonable long term maintenance. Mark Spencer of Digium wrote the original Asterisk’s code, so not only does Digium have an excellent product but they have a unique view into the developments that come out of the Asterisk’s community and i think this gives them a leg up on the continued maturation of their product.

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