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Like many IT executives, I have heard and experienced the derision from end-users and executives regarding the inefficiencies and delays in the IT department. This can degenerate into the IT dept vs the rest-of-the-company and brings to mind the…

Any IT director is constantly challenged with building castles in the sky while keeping all existing systems operational. At the chief executive level, those castles may seem little more than sand castles on the beach but more likely than…